Refund Policy – FixoTV
Our refund policy is designed to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, please review the following guidelines for requesting a refund.
1. Eligibility for Refund
Refunds are available for purchases made directly through our website or authorized resellers.
To be eligible:
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The refund request must be made within the specified refund period indicated on the product or service page.
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The product or service must be in its original condition and not used or consumed.
2. Refund Process
To request a refund:
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Contact our customer support team with your refund request.
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Provide relevant details, including the order number, purchase date, and reason for the refund.
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Our customer support team will review your request and determine eligibility.
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If approved, the refund will be processed within a reasonable timeframe.
3. Non-Refundable Items
The following items are generally non-refundable:
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Downloadable or digitally delivered products, such as software licenses, digital media, or access codes.
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Services that have been fully rendered or consumed.
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Customized or personalized products.
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Perishable goods.
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Gift cards or vouchers.
Note: This list is not exhaustive; other items may also be non-refundable.
4. Contact
For any questions or further assistance regarding refunds, please contact our customer support at contact@fixotv.com. We are here to help and ensure your satisfaction.